Support

How can we help?

Email support@veritytuner.com and we’ll reply within two business days.

Common questions

What instruments does Verity tune?

Verity is a chromatic tuner — in auto mode it detects the nearest note to whatever you play, roughly 30–900 Hz. The free tier tunes guitar in standard tuning; Pro adds alternate guitar tunings plus dedicated presets for bass, ukulele, and violin/mandolin.

What do I need to run Verity?

An iPhone or iPad running iOS 17 or later.

Verity isn’t picking up my instrument.

Make sure microphone access is enabled (Settings → Verity → Microphone), play one string at a time, and reduce background noise. For best accuracy, use the built-in microphone rather than Bluetooth headsets.

Does Verity work offline?

Yes — Verity needs no network connection. All tuning happens on your device.

Can I change the reference pitch?

Yes — with Pro, set the reference from A = 430 to 450 Hz, with one-tap presets at 432, 440, and 442.

How do I restore my Pro purchase?

Open any Pro feature (tap the color dot or a Pro tuning) and choose Restore purchase. Pro is a one-time unlock tied to your Apple ID.

What’s included in Pro?

Alternate guitar tunings (Drop D, Half Step Down, DADGAD, Open G, Open D); dedicated presets for bass, ukulele, and violin/mandolin; adjustable reference pitch; high-precision strobe mode; accent themes; and manual string mode.

How do I request a refund?

All purchases are handled by Apple. Request a refund at reportaproblem.apple.com; refunds are issued at Apple’s discretion under the App Store terms.

How do I report a bug or request a feature?

Email support@veritytuner.com — we read every message.

Does Verity collect my data?

No. Everything happens on your device; audio is never recorded or sent anywhere. See our Privacy Policy.

Still need a hand? Get in touch.